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Enterprises, emotion and the rise of the ‘empathy economy’

Big business is getting emotional.

User interfaces and other aspects of enterprise computing are being increasingly designed to detect the emotional states or moods of users, and also to simulate emotion when they communicate back to the users.

A Gartner report published in January said that within four years, your devices will “know more about your emotional state than your own family.”

Deep learning has advanced emotion detection from basic emotions such as happiness, surprise, anger, sadness, fear and disgust to more than 20 more subtle emotions that include awe, happy surprise and hate. (Psychologists say people have 27 different emotions.)

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